FAQ
Find answers to the most common questions about your camera.
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Troubleshooting
Step-by-step guides to fix common issues.
Fully charge the battery for at least 2 hours.
Remove and reinstall the battery, ensuring proper alignment.
Try using the AC adapter directly instead of battery power.
Check that the power button is held for 3 seconds.
Remove and reinsert the SD card, checking for proper alignment.
Format the SD card in the camera (Settings > Format SD Card).
Try a different SD card (Class 10 or U3, up to 128GB).
Check that the SD card lock switch is in the unlocked position.
Ensure your phone and camera are on the same 2.4GHz WiFi network.
Restart both the camera and your WiFi router.
Forget the network on the camera and reconnect.
Move the camera closer to the WiFi router and try again.
Check that the external microphone is properly connected.
Go to Settings > Audio and verify microphone is enabled.
Ensure the audio volume level is turned up.
Try switching between built-in and external microphone.
Clean the lens with a microfiber cloth.
Tap the screen to trigger autofocus.
Remove any protective film from the lens.
Check that the lens cap has been fully removed.
Use the original charging cable and adapter.
Check that the USB port is clean and free of debris.
Try a different power source or USB cable.
Let the camera return to room temperature before charging.